Friday, February 21, 2020
1:00 am - 1:00 pm
We spend a lot of time discussing how to satisfy our customers. Unfortunately a satisfied customer is fickle and still looking for the best value. A loyal customer on the other hand is a great asset to your organization. In this workshop we will discuss the value of loyalty over satisfaction and learn behaviors that promote higher levels of loyalty. Finally we will show the participants a verified method of dealing with customer problems (they often come in the form of complaints) that will bring them to a mutually satisfactory resolution and further build loyalty to your organization and its product or services.
Bill Hellkamp – Owner, REACH Development Systems, has dedicated the past 30 years to helping professionals maximize their capabilities. A noted facilitator, executive coach and speaker, Bill is able to captivate audiences with his entertaining and insightful perspective on individual and team development. Through interactive activities and thoughtful questioning, he is able to increase the participant’s awareness of where they need to grow. He then gives them practical tools to accomplish that evolution. He has published hundreds of motivating articles and videos that can be accessed on his website at https://www.reachdev.com .
Each year he speaks to thousands of business, government and community leaders throughout the United States as well as Canada, England, France, Germany and Spain. Clients include Medtronic, Toro, 3M, Abbott Diagnostics, Capital Safety, XRS, MicroEdge, The City of Minneapolis, RSM US, and Johnson Screens.
His organization, REACH Development Systems, specializes in presentation skills, sales development and leadership training. One of the most exciting concepts he has been working on is to combine group training with personal coaching to provide more permanent improvement for each participant.
Friday, February 21st, 2020
11:00 AM: Registration and Networking
11:15 AM: Lunch is Served
11:45 AM: SME Announcements
12:00 PM: Speaker Presentation
1:00 PM: Adjourn
Program Fee: $24 for SME members. Early Bird Rate of $39 before January 31st. Guests always welcome at $45 per person when registered before Feb. 19th, $55.00 afterwards. 100% refund if you are not able to attend with email notice to firstname.lastname@example.org before noon on Wed., Feb. 19th.
SME regularly provides members with insights from Twin Cities’ business leaders and experts in their fields. SME’s Lunch and Learn Series delivers ideas, strategies, tactics and approaches that help members stay ahead of their competition and on track with their growth goalsDoubletree Hotel – St. Louis Park
1500 Park Place Blvd, St. Louis Park, MN, 55416